Devika Santosh

Entertainment Technology student, aspiring Experience Designer

Thank You For...

An interactive gratitude wall exhibit for the Kindness Gallery at the Children's Museum of Pittsburgh, designed to hit SEL goals, where children can better recognize other people’s actions and develop gratitude.

Ideation, concept art, laser cutting, fabrication, 2D artist, playtesting data collector.


ROLE Artist, fabricator, data collector
TIMELINE Spring 2026
Project GIF

Design Brief

Develop a portable family-friendly exhibit setup that engages children and their caregivers in activities that foster contemplation, conversations, behaviors and practices that unpack a socio-emotional skill area.

Exhibit Description

Thank You For… explores how children can practice gratitude by recognizing how acts of service support them and show care, while connecting these experiences to how kindness makes them feel and inspires them to treat others with kindness. Let's celebrate the people who choose kindness and learn how we can share it with others!

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Concept Iterations.



Research: Squishy Topics Conversations

Activity: Make an award!
Children were asked to pick an adjective that best described themself or someone else. They were then prompted to draw anything that represented either themself or someone else embodying that adjective.

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Setup.


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Awards created.


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Findings: chosen traits and chosen subjects.


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Findings: Subject’s Relationship to the Award Recipient and What Trait they Chose.


Experience Map

Storyboards and experience journey maps

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Prototyping and Playtesting

Playtesting at the Children's Museum Tent during CMU's Spring Carnival.

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Photography by José Francisco Mireles Macario.


Formative Evaluation Plan

Study Objectives:

The purpose of the evaluation is to continue gauging if the experience helps children connect acts of service others do for them to gratitude. The experience is aimed to help children recognize how kind actions affect them and how they can pass the kindness along. After our last playtest evaluation we understand where our project had room for improvement and we are planning to use the feedback to help strengthen our questions and data collection processes.


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Guiding Research Questions:

SEL Research Question What will count as evidence (indicators) How will you collect data
Are visitors able to identify/recognize something someone has done for them that they're thankful for? The visitor can answer the "What have they done that you're thankful for?" question without further probing/facilitation.
  • Observation (talk)
  • Open notes
Are visitors able to express how they feel from those actions? The visitor can answer "How does that make you feel?" question without further probing/facilitation.
  • Observation (talk)
  • Open notes
Did the visitor express gratitude towards those actions?
  • Explicitly saying they're "thankful/grateful" when the person does that action
  • Expressing happiness in response to the person doing that action
  • Explanation of why they chose a particular feeling block
  • Other (?)
  • Observation (talk)
  • Observation (behavior)
  • Short interview
  • Open notes
Did visitors understand what to do without the facilitator?
  • Being able to interact with the exhibit without confusion
  • Did not ask facilitator what they need to do
  • Observation (talk)
  • Observation (behavior)
  • Short interview
  • Open notes
Where do visitors get confused?
  • Pausing at parts of the exhibit
  • Asking questions/clarifications
  • Observation (talk)
  • Observation (behavior)
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Mixed Method Data Collection Plan:


Role 1 – Facilitator

Introduction

"Welcome to our experience! We are students from Carnegie Mellon University testing class project ideas for Children's Museum of Pittsburgh about emotions." "Also before we get you started is it ok if we note any observations we have as you interact with the experience?" "Also would it be ok if we took photos to help document our project?"

Initiate Exhibit

"Can you think of a special person in your life?" "What is something they did that you remember?" "How did it make you feel?" "Why did you pick that block/response?"

For Adults (The "Why")

The goal of this project is to help children practice gratitude by recognizing how acts of service support them and show care, while connecting these experiences to how kindness makes them feel and inspires them to treat others with kindness.




Role 2 – Observer (Behavior Focus)

Format: Written notes - open ended

Observe and Write Down:
  • What do people do?
  • Where is their attention? Do parents and children focus on different things?
  • Do visitors struggle to figure out what to do? What seems to cause this?
  • Are instructions clear and intuitive? When does the facilitator step in?
  • Do visitors have difficulty using parts of the exhibit?
  • How long do they stay? Why do they leave?



Role 3 – Listener (Talk Focus)

Format: Google Form

Listen for, record, and photograph:
  • What are visitors saying, and to whom?
  • What questions do they ask (to you or each other)?
  • Do you hear any learning talk or discussion about your SEL topic?
  • Do people make personal connections or references?



Role 4 – Technician/Operations

Running the technical aspects of the awards and concluding the experience.

"Would you mind answering a few questions before you head out?" (Fill out the Google Form Link on behalf of the participant) "Thanks so much for taking the time to try out our experience!"



Methodology & Data Collection

  • Behavioral: Observational written notes.
  • Visual/Auditory: Photographic records and detailed notes on visitor dialogue (Role 3).


Study

Data collected and inferences drawn.

Reporting Items

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Overall Data

The responses from all participants are shown below. Note that some participants completed the activity multiple times, and all of their attempts were included. Additionally, 3 participants (#3-YC-F, #7-YC-M, and #9-YC-M) did not fully complete the exhibit/left some questions blank. 1 “What did they do?” response was missed during observation.

Who is someone you’re thankful for? What did they do that you’re thankful for? How did it make you feel?
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Behavior Data Coding

Patterns Data Collection Method
Engagement
  • Immediately picked blocks
  • Looked through all options
  • Created custom blocks
  • Talked about personal stories (pets, friends)
  • Observation (talk)
  • Observation (behavior)
  • Open notes
Confusion
  • Didn’t understand “feeling blocks” at first
  • Asked “what is this?”?
  • Skipped steps (red → blue, ignored yellow)
  • Needed facilitator/parent help
  • Observation (talk)
  • Observation (behavior)
  • Open notes


Young Children (0-5yr) Findings

    • 3 participants fully completed exhibit at least once
    • #7-YC-M left before completing “Feeling”
      #9-YC-F left before completing “Person” and “Action” on 2nd try
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    Who is someone you’re thankful for? What did they do that you’re thankful for? How did it make you feel?
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    Children (6-10yr) Findings

    • 6 participants fully completed exhibit at least once
    • #4-C-M completed exhibit 3x
      #10-C-M completed exhibit 2x
    • #4-C-M asked “What is this?” to the reflective & feeling blocks
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    Who is someone you’re thankful for? What did they do that you’re thankful for? How did it make you feel?
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    Notable Observations

    Gratitude Behaviors Confusion Behaviors
    #4-C-M displayed strong gratitude and gave the facilitator a hug upon receiving the award sticker #10-C-M asked "what do you do after this?" after placing person block
    • We can implement design changes to make goals/transitions more clear
    #3-YC-F reached out for the award stickers and said "I want thank you". She then gave it to her dad
    • Indicates even though she didn’t complete the activity, she could still recognize the meaning of “thank you” to an extent
    #4-C-M asked "what is this?" to the reflective blocks and feeling blocks
    • We can work on better explanation of the reflective blocks
    • We still prefer ambiguous options to allow individual interpretations, even if it risks participant confusion


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    Overall Findings

    Finding 1

    Children were generally better at understanding and completing the activity than Young Children.

    Finding 2

    Children tended to be more vocal if they were confused or curious.

    Finding 3

    Young Children were mostly nonverbal and facilitation did not necessarily improve completion.

    Finding 4

    All participants could identify someone they were thankful for.

    Finding 5

    Children expressed gratitude more readily than Young Children.

    Finding 6

    Caregiver guidance improved completion but often shifted responses.



    Content/Usability Issues Discovered During Exhibit

    Accompanying adults would often act as facilitators if the child was confused or couldn’t read

    #7-YC-M initiated with the exhibit, but he walked away when he saw one of the shelves was full (even though the other shelf had empty rows)

    Some participants struggled to place the blocks in the shelves, and we had to hold the shelves down as they put it in

    We would occasionally have to reset the blocks if the shelves were full, or if the blocks were scattered on the floor and not in the baskets



    Overall Findings

    Our sample size of N=10 is relatively small and therefore may not be fully representative of the general public

    Visual features of the design–use of prime colors & simplistic appearance–seemed to be attracting children too young for the activity and discouraging targeted age groups. This caused many of our observations with YC to rely heavily on facilitation

    This could push us to research design elements that are equally appealing to older kids, but accessible for younger children as well.

    “Guardian” and “Relative” blocks were never used, indicating that they were possibly too legal-jargon for children

    There needs to be a balance between blocks being specific vs general

    Most of the feeling blocks were justified because they represented happiness, suggesting kids still struggled with associating gratitude with more complex feelings

    Museum Recommendations

    The team's recommendations to the Children's Museum of Pittsburgh

    Our team successfully applied the Play with Real Stuff design philosophy by allowing children to physically engage with blocks as part of their response & interaction with the exhibit.

    If we were to further develop our exhibit, we would want to display the award stickers on the wall for visitors to see. This could be through either a projector onto a wall, or a display screen specifically for this purpose.


    More engagement is required to deepen socio-emotional learning for children, and we believe that we should give more agency to visitors instead of facilitating them throughout the entire exhibit.

    Additionally, our current exhibit relies on some physical ability since visitors have to pick up and place blocks, so incorporating other ways the visitor can respond to the questions, pressing a button, recording a response, etc., can make our design more inclusive.

    Our current blocks had very generalized cartoon characters for the sake of easier prototyping, but we could expand the blocks to be more diverse, or contain additional accessibility features such as braille.


    To further develop the activity for older children we would continue to refine the visual aesthetics and work on making the difficulty level more scalable for different age ranges.

    This could include adding optional challenges and prompts to give them more opportunities to demonstrate the developmental milestones they resonate with.

    We would continue to delve into the storytelling aspect to help brainstorm meaningful and relatable actions, choices, and consequences.

    These could be framed within reflection surrounding gratitude or go broader on the impact that people’s actions have on each other.

    This would continue to reinforce the primary objectives of encouraging children to work on their self and social awareness so they understand that their actions and words make an impact.

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    Team

    Libby Egan, Jillian Haguisan, Hales Wilson


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